Production Time: lazergiftsbyzen@gmail.comRush charges may apply. We will contact you with a final quote. Production time starts after approval of final receipt of workable artwork, written proof approval (if applicable) and payment clearance. Contact us for production time of large quantity orders. All orders are subject to availability.   Rush Service:  1 to 3 day production. Additional charges will apply.   Acceptance of Orders:All orders will be accepted based placing and order paid in full. Any deviation from stated terms will need to be pre-authorized and may delay normal production times.   Cancellation Charges: $25 plus cost of all work in progress up to that point, plus 10% to 20% restocking fee may apply. May also apply to product color change or item changes.   Changes to order: All changes must be made in writing and depending on order progress you will be billed for what has already been engraved.   Personalized: Orders with multiple names, identifiers need to be submitted in writing prior to placing an order. Lists should be provided in excel, word or plain text format. Matching up multiple variables is a higher charge (eg, different names to different colors or different names to different logos). Single Pricing may be applicable.    Prices: Prices are subject to change without notice. All prices are USD. Custom Quotes: As a manufacturer, we are able to modify existing products to create new ones. Call for quotes.   Proofs: Proofs are FREE and instant in our Virtual Design Lab. Alterations or additions to include personal images or artwork may require additional work to make the image ready to engrave a $25 charge will be applied but in writing before the order is put into production.    Returns: Merchandise found to be incorrect or defective due to Lazer Gifts By Zen error will be replaced or rectified at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without prior authorization from Lazer Gifts By Zen.   Claims: All claims regarding damaged or missing boxes should be made with carrier. All claims must be made within 30 days of shipment. All shipments are shipped FOB our facility in New Orleans, La. Customer assumes responsibility for shipment after it leaves our facility. Insurance is available at customer request.   Guarantee/Warranty: If you are not completely satisfied with your promotional product purchase, we will replace, credit, or refund your order (may require return of goods). We will warrant the quality and performance of all products to the direct purchaser only. The product warranty is limited to the quality, performance, and defects of any product. Any product supplied by us is not for use by children. In the event where our product is defective in material or workmanship, the product will be replaced or refunded under our sole discretion. Any such claims must be made to us in writing within 15 days of shipment date. Our liability is limited to the invoice amount only.   Right to Promotion: Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion.   Logos Displayed: Logos or trademarks displayed on products in our catalog and in this website are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the logos or trademarks represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design.   Setup Charges: Because of Virtual Design Lab processes and systems, Lazer Gifts By Zen does not need to charge setup fees in most cases. Any custom, new or customer supplied item will be charged a minimum of $25 setup fee if it is deemed not laser ready. You will receive an email prior to any processing of any artwork.    Shipping: Orders are shipped FOB New Orleans, La. Customer assumes responsibility for shipment after it leaves our facility. Shipping cost is billed and added to invoice. Orders are normally sent UPS Ground, unless otherwise noted. Insurance is available at customer request.   Trademarks & Copyrights: IN ORDER TO USE A DESIGN, YOU MUST HOLD THE NECESSARY LICENSING AND COPYRIGHT TITLES. It is assumed by factory that artwork submitted for engraving is being used in full compliance with all applicable laws regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights. Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks, patents & copyrights. By agreeing to print any submitted artwork, Lazer Gifts By Zen will not be held liable under any circumstances.   Artwork:Please see artwork specifications for detailed info. Artwork should be submitted in vector format for best results (.eps, .ai, .cdr), in addition 300dpi black and white .jpg or .tiff are sometimes workable.   Product Disclaimer: Colors may vary product to product and order to order. Lazer Gifts By Zen, is subject to approval or disapproval of any order and can, at its discretion, cancel any order it deems to fall under any of the categories below: Containing profanity, vulgarity of any sort, either real or implied. Lazer Gifts By Zen is the sole decision maker on what is and is not vulgar and what will constitute a canceled order. All prices are on USD.